Privacy Policy | PokerStars

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, make a deposit or withdrawal, or contact customer support.

Personal Data

Name, email address, postal address, phone number, date of birth, and government-issued ID numbers.

Financial Data

Payment card details, bank account information, and transaction history.

Technical Data

IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2. How We Use Information

We use the information we collect to provide, maintain, and improve our services, including to:

Process your transactions and send you related information.
Verify your identity and prevent fraud, money laundering, and other illegal activities.
Send you technical notices, updates, security alerts, and support messages.
Communicate with you about products, services, offers, and events.
Monitor and analyze trends, usage, and activities in connection with our services.
Personalize the content and features you see on our site.

3. Data Security

We use appropriate security measures to protect the security of your personal information both online and offline. These measures vary based on the sensitivity of the information that we collect, process, and store.

Encryption: All sensitive data transmitted between your device and our servers is encrypted using SSL/TLS technology.
Access Controls: Access to personal data is restricted to authorized employees and contractors who need to know that information in order to process it for us.
Firewalls: Our servers are protected by advanced firewalls and intrusion detection systems.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

Essential Cookies: These are necessary for the website to function properly.
Analytics Cookies: These help us understand how visitors interact with the website.
Marketing Cookies: These are used to track visitors across websites to display relevant ads.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6. Third-Party Services

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Marketing Communications

With your consent, we may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

8. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you would like to exercise any of these rights, please contact us through our Support Center.

9. Changes to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.